Terms & Conditions
‘Flatpack Assembly Services’ will complete the services outlined in the quotation/assembly work sheet to the customer named on the documents.
The customer acknowledges that “Flatpack Assembly Services” is providing a service to you as a customer independent of the retailer whom you may have purchased the product(s) to be assembled.
The customer acknowledges that the retailer may receive a fee from “Flatpack Assembly Services” for the referral.
These Terms and Conditions together with the quotation and/or the order acknowledgement will constitute the entire agreement between us relating to the Services (the “Agreement”). The customer acknowledges that all representations, statements, understandings and undertakings either written or oral made before the date of this Agreement will be superseded and replaced by the terms of this Agreement.
“Flatpack Assembly Services” obligations are owed only to you as the customer (and not to any third party connected with you) and only by Flatpack Assembly Services and not by our officers, employees or contractors.
Any variation or addition to this Agreement will only be effective if agreed to by both parties in writing. We reserve our right, upon such variation or addition, to review and vary our charges, and any estimated timescales or dates for performance of the Services.
Any fee we may charge for trade co-ordination relates to the time taken by us to ensure that services are appropriately scheduled. We will ensure that any tradesmen that we may refer to you are appropriately licensed however we take no responsibility for their work and their contractual relationship will be directly with you the customer.
All units, items and accessories will be assembled and installed to the specification laid down in the manufacturer’s instructions and as per United Kingdom standards
All items will be visually checked for signs of external damage only prior to and on the completion of the service.
We will use our best endeavours to perform the services on the dates agreed between us, however these dates are agreed as estimates only and we will accept no liability in respect of any delay in meeting such dates or schedules.
Flatpack Assembly Services will leave the work area in the same state as when we arrived. All product packaging will be removed from the site as part of our packaging removal service. Only the packaging that came with the products that we assembled will be removed.
Cancellations need to be received at least 24 hours prior to the scheduled assembly time. If the assembly technician at the premises without prior notice of cancellation a call out fee of £55 will be charged
Some marking of the product is inevitable and the consumer must accept minor scratching/abrasions to the surfaces of products. Our assembly technicians will ensure that maximum care is taken to protect the product during the assembly process.
It is the responsibility of the customer to advise the assembly technician on how the product is to be secured/anchored. If information on anchoring of the shed is not provided to Flatpack Assembly Services then the product will not be secured/anchored.
Prices quoted assume a clear, dry accessible site on level ground with at least 0.5m of access to the product on each side.
All Sheds and Greenhouses will be erected as per planning guidelines. It is the Customers responsibility to apply and pay for any building consents that may be required.’
Any carport 20m2 or above requires a building consent. It is The Customers responsibility to apply and pay for any building consents that may be required.
All fees are charged in pounds (£)
All payments are due on invoice.
Any outstanding payments remaining 7 days after the due date will incur a late fee equivalent to 10% of the amount due. This late fee will be charged monthly until the debt has been paid.
Any issues relating to the product should be directed to the retailer where the product was purchased. It is the responsibility of the customer to arrange for the replacement of damaged or faulty goods. Our assembly technicians may be able to assist with by describing any fault that they have identified.
“Flatpack Assembly Services” will undertake remedial work as a direct result of poor workmanship that is identified by the customer within 7 days of the date of the completion of the services.
We exclude all liability in respect of any indirect or consequential loss, any loss of profit, use, anticipated savings, goodwill, reputation or business contracts, claims brought against you by any third party, or any other form of pure economic loss whether arising in contract, tort (including negligence) or otherwise.
We exclude all liability in respect of any loss, damage or liability of any kind suffered by you or any third party directly or indirectly caused by modifications, adjustment, repairs or remedial work carried out by you or third parties without our prior written approval.
Our total liability in respect to negligent damage to property is restricted to items being assembled or installed by us whilst in our care, custody & control.
The estimate of our fees has been calculated on the basis that we can exclude or limit liability as set out in this Agreement. You confirm that you will bear yourself (or insure against) any loss for which we have excluded or limited liability.
Nothing in this Agreement will operate to exclude or limit our liability to you or any third party in respect of our negligence as covered by legislation in the United Kingdom.
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information.
Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address, phone number and postal address);
(c) information that you provide to us for subscribing to our email notifications and/or newsletters (including your name and email address);
(d) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(e) information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
(f) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
(g) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
(h) any other personal information that you choose to send to us.
3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you];
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you, and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically requested;
(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(j) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(l) deal with enquiries and complaints made by or about you relating to our website;
(m) keep our website secure and prevent fraud; and
(n) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).
4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
6.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.4 You expressly agree to the transfers of personal information described in this Section 6.
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a) personal data type will be deleted 7 seven years after date of receipt.
7.4 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].
10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
10.2 We may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 We use both session and persistent cookies on our website.
13.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use [cookie name] to [recognise a computer when a user visits our website] OR [track users as they navigate the website] OR [enable the use of a shopping cart on the website] OR [improve the website’s usability] OR [administer the website] OR [prevent fraud and improve the security of the website] OR [personalise the website for each user] OR [target advertisements which may be of particular interest to specific users] OR [validate authenticated users sessions] OR [facilitate the use of our website search engine] OR [[specify purpose]].
[additional list items]
13.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
13.9 If you block cookies, you will not be able to use all the features on our website.
13.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
13.11 Deleting cookies will have a negative impact on the usability of many websites.
14.1 We are registered as a data controller with the UK Information Commissioner’s Office.
14.2 Our data protection registration number is [number].
15.1 This website is owned and operated by Flatpack Global.
15.2 We are registered in England under registration number 10590526, and our registered office is at22 Welford House, 23 Lansdowne Rd, Purley, CR8 2PD.
15.3 Our principal place of business is at 22 Welford House, 23 Lansdowne Rd, Purley, CR8 2PD.
15.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.